Privacy Policy.
Last updated: January 2026
Residential One Ltd ("we," "us," or "our") respects your privacy. This policy explains what information we collect through this website and our loan intake process, how we use it, and the choices you have. By using this site, you agree to the practices described below.
Information We Collect
We collect information you voluntarily provide when you contact us, request pre-qualification, or work with us on a loan file. Depending on the request, this may include:
- Contact details — name, email address, phone number
- Deal information — property type, location, loan amount, project timeline, and investment experience
- Financial information provided during loan processing — such as entity documents, bank statements, credit information, and property financials
- Technical data collected automatically — such as browser type, device, pages visited, and approximate location, via standard analytics
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and pre-qualification requests
- Evaluate and structure loan scenarios and match them with appropriate lender programs
- Submit loan files to lenders on your behalf, with your authorization
- Communicate with you about your file, our services, and relevant loan programs
- Improve our website and services
- Comply with legal, regulatory, and record-keeping obligations
How We Share Information
We do not sell your personal information. We share information only as needed to serve you and operate our business:
- With lenders, in connection with loan scenarios and submissions you have authorized
- With service providers who support our operations — such as appraisal, title, credit, and technology vendors — under appropriate confidentiality obligations
- As required by law, regulation, subpoena, or other legal process
- In connection with a business transfer, such as a merger or acquisition, subject to this policy
Data Security & Retention
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain records for as long as needed to serve you and to meet legal and regulatory requirements applicable to mortgage brokerage activity.
Cookies & Analytics
This site uses standard analytics to understand how visitors use our pages so we can improve them. Analytics data is aggregated and does not identify you personally. You can control cookies through your browser settings.
Your Choices & Rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal record-keeping requirements. You may also opt out of non-essential communications at any time. To make a request, contact us using the information below.
Children’s Privacy
Our services are intended for business-purpose borrowers and are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.
Questions?
Contact Residential One Ltd at Processing@residentialoneltd.com or call 220-465-0137.